Nexconnect the obvious solution for Microboss

As a Nextep Channel Partner, Microboss Broadband provides access services to a wide range of end-user clients, particularly those in the aged-care, government and textile sectors.

Client brief:

Microboss requires high quality, business grade broadband solutions that are both reliable and flexible. KPI’s (key performance indicators) for any solution adopted include; business grade performance; technical response times; plus consistency, reliability, security and value for money.

The intelligent connection:

Nexconnect - Nextep’s Private Network solution - was the obvious solution for an organization with the varied client needs of Microboss. Many Microboss users have multiple locations, so a secured network solution that gives assurance and control works particularly well.

Results:

Nextep immediately struck up a great rapport with the Microboss IT team; Nextep’s round-the-clock support plus information system updates, graphs, schematics, monitoring tools, customer service calls and case closing documents makes for clear service analysis and reporting. For Microboss and Nextep, there’s a real sense of a productive yet uniquely personal business relationship that provides ‘win-win’ for all involved.

Client view:

"Competitor offers just don’t stack up - Nextep provides true business grade solutions, not residential-grade services with a business sticker stamped on them."
George Sabljak, Broadband Operations Manager, Microboss